Matt Richardson

Time for some bad publicity for NatWest...

October 26, 2006 | 0 Minute Read

Disgusted in NatWest right now...

1. They advertise 'Phones answered 24/7'. Until you ring up and get told 'Our business hours are 8am to 8pm Monday to Friday'. Make up your mind.

2. Rang up the number on the back of the card, which said 'Press1 for the cheque referral service, press 2 for other enquires'. Pressed 2, got a message that told me to ring customer services, and hung up, without even telling me the number. Could it not have transferred me?

3. Eventually found a number that worked, and rang up to enquire about something, and as soon as I started questioning why he was unable to do anything useful, he hung up on me.

Hmmm... Anyone know a decent UK bank?

Tagged: On Generalities